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Privacy policy

This policy explains what data AKIEED collects, why, who sees it and your rights over it, under Saudi Arabia's Personal Data Protection Law. The party responsible for your data is the AKIEED service provider.

  1. Data we collect

    • Account data: your name and email as sent by Google when you sign in. We never see your Google password.
    • Project details you enter: goal, system type, city, site type, average monthly bill, approximate capacity and your notes.
    • The quotation files you upload and their contents, which may include your name, phone number or address and the supplier's details, plus the supplier name you type.
    • Payment data: order number, amount, payment status and the email used to pay. We never receive card details.
    • Your email address if you subscribe to the AKIEED newsletter, with the subscription language and date.
    • Technical data: cookies needed to keep you signed in and remember your language, and server logs (such as IP address and request time) for security.

  2. Why we use it

    • To provide the service you ordered: reviewing quotations and preparing and delivering the report (performance of contract).
    • To contact you about your order and confirm payment.
    • To send new articles to newsletter subscribers, with their consent. You can unsubscribe at any time.
    • To protect accounts and files and prevent misuse.
    • To meet legal obligations, such as keeping payment records.

    We don't sell your data, use it for advertising, or set third-party advertising or analytics cookies.

  3. Who sees it

    • You, in your account.
    • AKIEED engineers assigned to your order, and our admin team.
    • Service providers that run AKIEED and process data on our behalf: Supabase (database and file storage), Cloudflare (website hosting and encrypted backups), Google (sign-in), MailerLite (sending the newsletter to subscribers) and our payment provider.
    • Authorities, where the law requires it.

  4. How your files are protected

    Quotation files are kept in private storage that can't be opened through a public link. Engineers open them through temporary links that expire within minutes, and access to each order is limited to those who need it. Connections to the site are encrypted, and review actions are logged.

  5. Processing outside Saudi Arabia

    The database and files are stored on Supabase servers in Germany, the website is hosted by Cloudflare, encrypted backups are kept with Cloudflare, and newsletter subscribers' email addresses are sent through MailerLite, all outside the Kingdom. We follow the conditions the Personal Data Protection Law and its regulations set for transferring data outside the Kingdom.

  6. How long we keep it

    We keep your data and files while your account exists or until you ask us to delete them. When you ask, we destroy your files and project data within 30 days, except what the law requires us to keep, such as payment records.

  7. Your rights

    • To know how and why we collect your data.
    • To access your data and get a copy in a clear format.
    • To have it corrected, completed or updated.
    • To have it destroyed when it is no longer needed.
    • To withdraw consent where processing relies on it.

    Email contact email (added before launch) and we reply within 30 days. You may also complain to the Saudi Data and AI Authority (SDAIA).

  8. Security incidents

    If an incident affects your data, we notify the competent authority and you as the law requires, with the steps we have taken.

  9. Changes to this policy

    We may update this policy and show the date of the last update at the top.

Last updated: November 13, 2026

The service provider's details (legal name, commercial registration, address and contact email) will be completed before launch.